Privacy Policy

Welcome to Mod Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website modpizzameal.rest, place orders, use our services, or interact with us in any way. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of modpizzameal.rest and any related services, platforms, or applications operated by Mod Pizza. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. About Us

Mod Pizza operates as a food service business located in the United States. We provide online food ordering, delivery coordination, menu information, and related digital services to our customers. For any questions or concerns regarding this Privacy Policy, you may contact us at:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are outlined below.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, participate in promotions, or contact our customer support team, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username or screen name, date of birth, and similar identifiers.
• Contact Information: Email address, phone number, billing address, delivery address, and mailing address.
• Account Credentials: Username, password (stored in encrypted format), and security questions or answers.
• Payment Information: Credit card numbers, debit card numbers, billing details, and transaction history. Note: We do not store full payment card details on our servers; payment processing is handled by PCI-DSS compliant third-party processors.
• Order Information: Food preferences, dietary restrictions, order history, special instructions, and delivery preferences.
• Communications: Messages, feedback, reviews, complaints, or other content you submit through contact forms, email, or customer support channels.
• Marketing Preferences: Your preferences for receiving promotional communications from us and our partners.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, log files, and similar tracking technologies. This information includes:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit on our website, time and date of your visit, time spent on pages, links you click, referring URLs, exit pages, and navigation patterns.
• Location Data: General geographic location based on your IP address. With your explicit consent, we may collect precise geolocation data to facilitate delivery services.
• Log Data: Server logs that record how you use our services, including error logs, access logs, and performance data.
• Cookie Data: Information collected through cookies and similar tracking technologies, as described in more detail in our Cookie section below.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or connect your account through social media services such as Facebook, Google, or Apple, we may receive profile information as permitted by your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services that help us understand how users interact with our website.
• Advertising Partners: Information from advertising networks and marketing partners that help us deliver relevant advertisements.
• Payment Processors: Transaction confirmation and fraud prevention signals from our authorized payment service providers.
• Delivery Partners: Order status updates and delivery confirmation information from third-party delivery services we may engage.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders and manage your account.
• Coordinate delivery and communicate order status updates to you.
• Provide customer support and respond to your inquiries, complaints, and requests.
• Authenticate your identity and maintain the security of your account.
• Process payments and manage billing-related communications.
• Enable features such as saved preferences, order history, and loyalty programs.

3.2 Improve and Personalize Our Services

• Analyze usage patterns and trends to improve our website functionality and user experience.
• Personalize your experience by showing you menu recommendations, promotions, and content tailored to your preferences and order history.
• Develop new products, services, and features based on user feedback and behavior.
• Conduct research and analysis to better understand our customers and their needs.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have given your consent or where we have a legitimate interest to do so.
• Deliver targeted online advertisements through third-party advertising networks based on your browsing behavior and interests.
• Conduct surveys, contests, sweepstakes, and other promotional activities.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal Compliance and Protection

• Comply with applicable laws, regulations, legal processes, and governmental requests in the United States.
• Enforce our Terms of Service and other policies.
• Detect, prevent, and address fraud, security breaches, unauthorized access, and other harmful or illegal activities.
• Protect the rights, property, and safety of Mod Pizza, our users, and the public.
• Maintain accurate business records and meet regulatory obligations under applicable federal and state laws.

4. Legal Basis for Processing Your Information

Mod Pizza processes your personal information based on the following legal grounds, as applicable under federal and state law in the United States, including requirements under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act:

• Performance of a Contract: Processing is necessary to fulfill your orders, provide our services, and manage your account relationship with us.
• Legitimate Business Interests: We process data to operate, maintain, and improve our business, prevent fraud, and ensure the security of our systems, provided these interests are not overridden by your rights.
• Your Consent: Where required by law, we will obtain your explicit consent before collecting or using your personal information, such as for marketing communications or precise geolocation tracking.
• Legal Obligation: We may process your data when required to comply with federal, state, or local legal obligations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage carefully selected third-party service providers who assist us in operating our website and delivering our services. These parties receive only the information necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processing companies (e.g., Stripe, Square, or similar PCI-DSS certified processors)
• Cloud hosting and infrastructure providers
• Email marketing and communication platforms
• Analytics and data intelligence services (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Delivery and logistics partners
• Fraud detection and cybersecurity service providers
• Legal, accounting, and auditing professionals

5.2 Advertising and Marketing Partners

We may share certain information, such as device identifiers and behavioral data, with advertising partners to serve you with targeted advertisements on our website and third-party platforms. Under the CCPA/CPRA, sharing data with advertising networks for cross-contextual behavioral advertising may constitute a "sale" or "sharing" of personal information. California residents have the right to opt out of such sharing, as described in Section 9 below.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Mod Pizza.
• Prevent or investigate potential wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.

5.4 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to any such transfer, and you will be informed of any changes to this Privacy Policy that may result.

5.5 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

6. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit a website.

6.1 Types of Cookies We Use

You may manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please refer to our full Cookie Policy, which is available on our website.

7. Data Security

Protecting your personal information is a top priority for Mod Pizza. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, alteration, disclosure, destruction, or loss. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as passwords is stored using strong cryptographic hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and service providers on a need-to-know basis. All staff with access to personal data undergo security training.
• Secure Payment Processing: Payment transactions are processed by PCI-DSS Level 1 compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and security reviews to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a confirmed data breach, as required by applicable US federal and state law, including state breach notification statutes.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria we use to determine data retention periods include:

• Account Information: We retain account data for as long as your account remains active. If you request account deletion, we will delete or anonymize your personal data within 45 days of receiving a verified request, unless we are required by law to retain certain information for a longer period.
• Order and Transaction Records: We retain order history and transaction records for a minimum of seven (7) years to comply with tax, accounting, and financial regulatory requirements under applicable US law.
• Communication Records: Customer support communications are retained for up to three (3) years following the resolution of the matter.
• Marketing Data: We retain marketing preference data until you withdraw your consent or opt out of marketing communications.
• Analytics and Log Data: Anonymized analytics data may be retained indefinitely for business intelligence purposes. Server log data is typically retained for up to twelve (12) months.
• Cookie Data: Session cookies expire when you close your browser. Persistent cookies expire according to their individual settings, typically ranging from 30 days to 24 months.

At the end of the applicable retention period, we will securely delete, anonymize, or aggregate personal information in a manner that prevents its reconstruction or re-identification.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business or commercial purposes for collecting or selling/sharing your data, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law (such as where retention is required for legal compliance, completing transactions, or detecting security incidents).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-contextual behavioral advertising purposes. To exercise this right, you may click on the "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to those uses that are necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service because you exercised your rights.
• Right to Data Portability: You have the right to request a copy of your personal information in a portable, readily usable format that allows you to transmit the information to another entity.

9.2 Rights Available to Other US State Residents

Residents of states including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), Oregon (OCPA), and other states with enacted comprehensive privacy legislation may have similar privacy rights, including rights to access, correct, delete, and port personal data, as well as the right to opt out of targeted advertising, sales of personal data, and profiling decisions. We will respond to verified requests in accordance with the applicable state law in your jurisdiction.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: Submit a request through the contact form available at modpizzameal.rest

We will acknowledge receipt of your request within ten (10) business days and respond to your request within forty-five (45) calendar days of receipt. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing. We may need to verify your identity before processing certain requests by asking you to provide information we already have on file for you.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their own identity.

10. Children's Privacy

Mod Pizza takes the privacy and safety of children seriously. Our website, online ordering system, and digital services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors under the age of 18. If you are under 18 years of age, please do not use our website or services and do not submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child under 18 has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which governs the online collection of personal information from children under 13 in the United States.

11. International Data Transfers

Mod Pizza is operated from the United States, and the information we collect is governed by United States law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located.

Data protection laws in the United States and other countries where we operate or store data may differ from those in your country of residence. By using our services, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

Where we transfer personal data internationally on behalf of users or business partners in jurisdictions with specific data transfer requirements, we implement appropriate safeguards such as contractual data processing agreements and standard contractual clauses as required to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of the third-party website or its privacy practices.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you may opt out of certain types of tracking, including interest-based advertising, through the mechanisms described in our Cookie Policy and in Section 9 of this Privacy Policy.

14. Automated Decision-Making and Profiling

We may use automated processing techniques, including profiling, to analyze your preferences, behavior, and order history for the purpose of providing personalized menu recommendations, promotional offers, and targeted marketing communications. These automated processes help us improve your experience with our services.

We do not use fully automated decision-making that produces legal or similarly significant effects concerning you without human review. Where profiling is used for marketing purposes, you retain the right to opt out of such processing by contacting us at [email protected].

15. Federal Trade Commission (FTC) Compliance

Our privacy and data handling practices are designed to comply with the standards set forth by the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to maintaining transparency about our data practices, honoring the promises made in this Privacy Policy, and maintaining reasonable security measures to protect consumer data. We do not engage in deceptive data collection or use practices, and we provide users with meaningful choices about how their data is used.

16. How to File a Complaint

If you have concerns about our privacy practices and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, the primary regulatory bodies include:

• Federal Trade Commission (FTC): You may file a consumer privacy complaint with the FTC at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: California residents may also contact the Office of the California Attorney General at oag.ca.gov/privacy.
• State Attorney General Offices: Residents of other states may contact their respective state Attorney General's office for guidance on privacy rights and complaint procedures.

We encourage you to contact us first at [email protected] so that we have the opportunity to address your concern directly before you escalate to a regulatory authority.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top of the page.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website homepage for a reasonable period following the update.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. Our privacy team is dedicated to addressing your inquiries promptly and transparently.